Complaints Procedure

Last updated 26 August 2026 · Fuse Board Fitters

Tell us first

Call 07703 295654 or use the quote form with the job address and what has gone wrong. Photos help. You will get an acknowledgement within 2 working days.

What we do

The engineer who did the work and a director both review the complaint. If it needs a visit, we come back at no charge. We aim to resolve every complaint within 14 days, and we tell you in writing what we found and what we did.

If you are still not satisfied

If we cannot put things right between us, you are not stuck with our answer. You can escalate a complaint about notifiable electrical work to the competent person scheme our registration sits under. Ask us and we will give you our registration number and the scheme’s current complaints contact in writing, rather than leave you to hunt for them. Consumers can also use Citizens Advice, and the scheme’s own dispute process where the work falls within it.

Certificates and disputes

If your complaint concerns test results or certification, you are welcome to commission an independent inspection. If it finds our workmanship at fault, we put the work right and reimburse the reasonable cost of the inspection.